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Salesforce B2C-Solution-Architect (Salesforce Certified B2C Solution Architect) certification is a highly sought-after credential that validates the skills and expertise of professionals in designing and implementing Salesforce solutions for business-to-consumer (B2C) environments. Salesforce Certified B2C Solution Architect certification is designed for architects, consultants, and technical experts who work with the Salesforce platform in a B2C context.

Salesforce B2C-Solution-Architect Certification Exam is a valuable credential for professionals who work with B2C organizations and want to demonstrate their expertise in designing and implementing solutions on the Salesforce platform. With this certification, individuals can unlock new career opportunities and increase their value to employers and clients alike.

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Salesforce Certified B2C Solution Architect Sample Questions (Q114-Q119):

NEW QUESTION # 114
As part of a digital transformation initiative. Universal Containers (UC) wants to start a new project to implement Salesforce Platform, Marketing Cloud, and B2C Commerce. They have mapped the requirements and captured the user stories, including non-functional requirements. Almost all requirements touch all three clouds.
UC wants to go-live with all functionality in three years, but the executive team would like to see the benefits and return on investment sooner than that.
What should the Solution Architect recommend in order to align with the executive team's request7

A. Go-live with Sales and Service cloud functionality first, followed by Marketing Cloud, and then B2C Commerce.
B. Build and test the functionality across all clouds at once and deploy to production at the end of the three years.
C. Reduce the overall timeline by removing most non-functional requirements around reliability and performance.
D. A multi-phased approach with functionality across all clouds delivered to production in each phase.

Answer: D

Explanation:
This answer is correct because it aligns with the executive team's request to see the benefits and return on investment sooner than three years. A multi-phased approach allows for incremental delivery of functionality across all clouds, which can provide value to the business and customers faster and more frequently.
References: https://trailhead.salesforce.com/en/content/learn/modules/solution-design/solution-design-process

NEW QUESTION # 115
Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.
Which two reasons should a Solution Architect use to justify those recommendations?
Choose 2 answers

A. Social Studio does not support 1:1 messaging on the apps listed in the scenario
B. Mobile Connect lacks integration with the service agent console without Digital Engagement
C. Mobile Connect only supports outbound messaging in selected countries
D. Social Studio is limited to listening to social channel and not responding

Answer: A,B

Explanation:
Digital Engagement is a set of features in Service Cloud that enables agents to communicate with customers using social messaging channels such as Facebook, WhatsApp, and SMS. To justify the recommendation of implementing Digital Engagement, a Solution Architect can use the following reasons:
* Mobile Connect lacks integration with the service agent console without Digital Engagement. Mobile Connect is a feature in Marketing Cloud that allows sending and receiving SMS messages. However, without Digital Engagement, Mobile Connect messages cannot be handled by Service Cloud agents in the service console or omnichannel routing.
* Social Studio does not support 1:1 messaging on the apps listed in the scenario. Social Studio is a feature in Marketing Cloud that allows listening and engaging with customers on social media platforms. However, Social Studio does not support direct messaging on Facebook or WhatsApp, which are popular social messaging channels.
Option B is incorrect because Mobile Connect supports outbound messaging in more than 200 countries.
Option D is incorrect because Social Studio can respond to public posts or comments on social media platforms. References:
* https://help.salesforce.com/s/articleView?id=sf.service_digital_overview.htm&type=5
* https://help.salesforce.com/s/articleView?id=sf.mc_moc_mobileconnect.htm&type=5
* https://help.salesforce.com/s/articleView?id=sf.mc_moc_supported_countries.htm&type=5
* https://help.salesforce.com/s/articleView?id=sf.mc_ss_social_studio_overview.htm&type=5

NEW QUESTION # 116
Universal Containers (UC) wants to implement the right-to-be-forgotten requirement in their Salesforce org in order to be compliant with data privacy laws. This means that UC must delete, archive, or de-identify the data subject's PII in an org within 30 days of their request.
What should a Solution Architect recommend to implement this requirement"*

A. Recommend Salesforce Privacy Center to manage how the Salesforce org retains, deletes, anonymizes, and transfers customer data.
B. Implement a soft delete strategy by marking the data as "archived" or "deleted" without actually deleting it.
C. Implement a custom solution that allows system administrators to run a job to obscure or delete the data in the request scope.
D. Create a team who can manually review these requests and delete or obscure the data from all relevant systems.

Answer: A

Explanation:
This answer is correct because Salesforce Privacy Center is a tool that helps satisfy customer requests and data privacy laws related to the right-to-be-forgotten requirement. Salesforce Privacy Center allows admins to create policies that delete, archive, or de-identify the data subject's PII in an org within 30 days of their request, without additional development. References: https://help.salesforce.com/s/articleView?
id=privacy_center.htm&type=5&language=en_US

NEW QUESTION # 117
A company is currently Implementing B2C Commerce and wants to use Marketing Cloud to send transactional emails like the Welcome Email, Order Confirmation, and Order Status Update Email.
Which three steps are required to configure the Marketing Cloud Connector for triggered emails?
Choose 3 answers

A. Create an API Integration in Marketing Cloud using Installed Packages that provision access to Marketing Cloud APIs by external systems like B2C Commerce.
B. Configure REST Services in B2C Commerce that will be used to authenticate B2C Commerce against Marketing Cloud via its API integration and initiate a transactional email delivery.
C. Customize the B2C Commerce storefront to invoke Marketing Cloud's Transactional Messaging REST API whenever a transactional message should be delivered. This customization should first authenticate B2C Commerce against Marketing Cloud and then deliver the Transactional Messaging pavload to inform message contents.
D. Integrate Marketing Cloud and B2C Commerce to provide Marketing Cloud with B2C Commerce order and customer information on a nightly basis via SFTP.
E. Customize the B2C Commerce storefront to trigger Marketing Cloud Transactional Messages at strategic points in the customer's experience by using Marketing Cloud's Transactional Messaging REST API. This customization should Include a payload that informs message contents.

Answer: A,B,E

Explanation:
* Option A is correct because configuring REST services in B2C Commerce is a necessary step to enable authentication and communication with Marketing Cloud via its API integration and to initiate transactional email delivery using Marketing Cloud's Transactional Messaging REST API.
* Option C is correct because creating an API integration in Marketing Cloud using Installed Packages is a necessary step to provision access to Marketing Cloud APIs by external systems like B2C Commerce and to generate an API key and secret for authentication purposes.
* Option D is correct because customizing the B2C Commerce storefront to trigger Marketing Cloud Transactional Messages at strategic points in the customer's experience is a necessary step to invoke Marketing Cloud's Transactional Messaging REST API with a payload that informs message contents and recipients.
* Option B is incorrect because front-end development capabilities are not required to configure the Marketing Cloud Connector for triggered emails, but rather to customize the B2C Commerce storefront and the email templates in Marketing Cloud.
* Option E is incorrect because integrating Marketing Cloud and B2C Commerce to provide Marketing Cloud with B2C Commerce order and customer information on a nightly basis via SFTP is not required to configure the Marketing Cloud Connector for triggered emails, but rather to enable data synchronization and segmentation for marketing campaigns.
References:
* Get Started with B2C Solution Architect Cert Prep - Trailhead
* Certification - B2C Solution Architect - Trailhead

NEW QUESTION # 118
A Marketing team plans to support the launch of a new product line. In discussion with the Sales and IT teams, the Marketing team proposed introducing a leads-management process, along with a web-to-lead form for the landing page that supports the product launch.
The leads captured using the form are added to the new nurturing journey in Marketing Cloud and subsequently routed to the relevant sales team once they qualify at a certain threshold.
What are two implications that a Solution Architect should consider prior to implementing this solution? Choose 2 answers

A. Leads can have detrimental impact on quality of contact records in Sales Cloud
B. Need for additional handling of consent, preferences, and compliance for converted leads in Marketing Cloud
C. Leads are unique contact records in Marketing Cloud
D. Engagement history from the lead record will be natively available for contact record in Marketing Cloud

Answer: A,B

NEW QUESTION # 119
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