ITILFND_V4 Test Questions: ITIL 4 Foundation - ITILFND_V4 Training Online & ITILFND_V4 Original Questions

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EXIN ITIL 4 Foundation Sample Questions (Q35-Q40):

NEW QUESTION # 35
A major incident has been closed, but there is a risk that it might happen again.
How should this be logged and managed?

A. As an event
B. As a problem
C. As a change request
D. As a service request

Answer: B

NEW QUESTION # 36
Which guiding principle recommends eliminating activities that do not contribute to the creation of value?

A. Collaborate and promote visibility
B. Start where you are
C. Keep it simple and practical
D. Optimize and automate

Answer: C

NEW QUESTION # 37
Which practice provides a communications point for users to report operational issues, queries and requests?

A. Incident management
B. Service desk
C. Continual improvement
D. Relationship management

Answer: B

NEW QUESTION # 38
Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

A. Think and work holistically
B. Collaborate and promote visibility
C. Progress iteratively with feedback
D. Start where you are

Answer: C

NEW QUESTION # 39
Which statement about outcomes is CORRECT?

A. They are deliverables provided to service consumers
B. They co-create value for service providers by reducing costs and risks
C. They allow service consumers to achieve a desired result
D. They provide products to service providers based on outputs

Answer: C

NEW QUESTION # 40
......

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